What is Hostmanship

  

The essence of "hostmanship" in the realm of hospitality transcends conventional service, reaching deep into the realm of forging personal connections with guests. It's a commitment that surpasses mere customer satisfaction, focusing instead on crafting meaningful and unforgettable experiences.

The Six Principles of Hostmanship, as outlined in Jan Gunnarsson & Olle Blohm's book, "Hostmanship: The Art of Making People Feel Welcome," articulate the foundational pillars of this transformative approach.

Serving Others: Serving is an act driven by genuine concern for the well-being of others. It involves using one's skills and expertise to ask, "What can I do to make you feel better right now?" It's about assisting individuals in realizing their dreams and achieving success in life.

Perceiving Wholeness: Central to the Hostmanship philosophy is the concept of wholeness. The person welcoming the visitor is the immediate face of the business upon arrival, emphasizing the crucial role of the individual in creating a positive first impression.

Being Caring: Hostmanship encourages seeing the human in every person who seeks your services, fostering a compassionate approach. It involves modifying the culture and institutions to reflect the understanding that those we interact with daily are not just clients but fellow human beings.

Taking Responsibility: Being accountable for our responses to events is a key principle of Hostmanship. It involves putting oneself in the other person's shoes and actively working to resolve issues, exemplifying a commitment to responsibility.

Practising Dialogue: Dialogue requires courage, transcending personal biases to be open to others. This enables the treatment of guests with kindness and warmth, ensuring a memorable experience.

Searching Knowledge: Knowledge, in the context of Hostmanship, extends beyond understanding what a company does. It involves delving into the motivations of guests, comprehending the objectives of colleagues, and recognizing opportunities for their growth.

Hostmanship is the art of anticipating and understanding the needs and desires of guests, fostering a genuine sense of welcome and ensuring an exceptional stay. It involves elements of empathy, authenticity, and a sincere desire to provide the highest level of care and attention. Practising hostmanship creates an environment where guests feel valued, appreciated, and understood, cultivating trust and loyalty.

In the hospitality realm, hostmanship transforms guests from mere customers into cherished friends and family members. It leaves a lasting impression that extends far beyond their stay.

If you aspire to elevate your hospitality career by implementing hostmanship, Placement International can open doors for you! Partnered with luxurious hotels and restaurants worldwide, PI is eager to welcome you to teams of passionate and dedicated professionals. Ready to embark on this journey? Take the first step by creating a profile on Placement International's website today. You are one step closer to living your dream!