Tourism & Hospitality News

   The essence of "hostmanship" in the realm of hospitality transcends conventional service, reaching deep into the realm of forging personal connections with guests. It's a commitment that surpasses mere customer satisfaction, focusing instead on crafting meaningful and unforgettable experiences. The Six Principles of Hostmanship, as outlined in Jan Gunnarsson & Olle Blohm's book, "Hostmanship: The Art of Making People Feel Welcome," articulate the foundational pillars of this transformative approach. Serving Others:  Serving is an act driven by genuine concern for the well-being of others. It involves using one's skills and expertise to ask, "What can I do to make you feel better right now?" It's about assisting individuals in realizing their dreams and achieving success in life. Perceiving Wholeness:  Central to the Hostmanship philosophy is the concept of wholeness. The person welcoming the visitor is the immediate face of the busin...

  As technology continues to evolve, it's no surprise that the hospitality industry is embracing the latest trend: the metaverse. Virtual reality and online gaming have been around for some time now, but the metaverse is a whole new world, a fully immersive experience that has yet to be fully explored. The metaverse is essentially a virtual world where users can interact with each other and with computer-generated objects in a seemingly real environment. It's still in its early stages, but many industries are already exploring the potential of this technology, and the hospitality industry is no exception. Imagine being able to explore a hotel or resort before you even step foot in it, or being able to experience a destination virtually before deciding to book your next vacation there. The possibilities are endless, and the potential for the hospitality industry is immense. But the metaverse isn't just about virtual tourism. Hotels and resorts are already using virtual reali...

 In the dynamic and fast-paced world of hospitality, effective leadership is a key ingredient for success. As a leader in the industry, you have the power to inspire, motivate, and guide your team towards achieving exceptional guest experiences and driving organizational growth. So, what does it take to master the art of effective leadership in the hospitality industry? Let's delve into some essential qualities and strategies that can elevate your leadership skills and make a lasting impact on your team. Vision and Purpose:  Great leaders have a clear vision and a sense of purpose. They communicate this vision to their team, inspiring them to work towards a common goal. By setting a clear direction and aligning everyone's efforts, you create a sense of unity and purpose within your team. Effective Communication:  Communication is the backbone of successful leadership. As a leader, you must be able to articulate your expectations, provide constructive feedback, and activel...

  In the fast-paced world of hospitality, technical skills alone are not enough to thrive. Employers seek candidates who possess strong soft skills, which are essential for effective communication, collaboration, and leadership. At Hospitality Academy, we understand the importance of developing well-rounded professionals. In this blog, we will guide you through essential steps to perfect your soft skills, equipping you with the tools to excel in your hospitality career. Communication: The Power of Effective Expression Effective communication lies at the heart of successful interactions in the hospitality industry. Hone your verbal and written communication skills, paying attention to clarity, tone, and active listening. Practice expressing your ideas concisely, adapting your communication style to different audiences, and fostering open dialogue to build strong relationships with colleagues, guests, and team members. Emotional Intelligence: The Art of Understanding Emotional intell...

 Hospitality books provide you with new ideas and insights, while assisting you as a young hotelier in expanding your horizons and learning from the experience and success of others in the field. The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon The Heart of Hospitality discusses the fundamentals)of a hotel and offers customer-service techniques that hoteliers and aspiring hoteliers can use to connect with their guests. While amenities and a convenient location undoubtedly benefit a hotel, the "heart" is what matters most. A recurring subject in Salmon’s book is that exceptional customer service should really be a method, not an exception. 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter Venison Industry insiders already see this bestseller as a must-read. With more than three decades of expertise in the hospitality industry, Venison has lived a fascinating life. By merging his knowl...